This document sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
We take the privacy of your data very seriously and we aim to be clear about our purposes when we collect your data and not do anything you wouldn’t reasonably expect.
What information do we collect?
On making an enquiry with us we will ask for your direct email address and/or your telephone number in order to communicate with you about the enquiry. This may be done verbally over the phone or through email communication via ours or other websites.
On making a booking with us we ask for the names of all the guests and the lead guest’s name, address, telephone number and email address.
How do we use your data?
We use your data to communicate with you regarding your enquiry or booking. We post booking forms to your postal address to be completed and returned, email you booking confirmation, receipts and instruction documents for your holiday and we may use your phone number to communicate any information or ask questions concerning the booking or enquiry. We may communicate to send greetings cards or other times when we feel it will be beneficial to you.
We will not share any of your personal information with any other third parties without your agreement, unless required in order to fulfil our contract with you, or allowed by law. Agreement might be sought for example to confirm details with your insurance provider should you need to cancel your booking with us or to put you in touch with a new client who would like to hear a current clients recommendation.
Use of our website
If you complete a contact details form on our website you may give us your name, email address and phone number, again for the sole purpose of us communicating with you about your enquiry or subsequent booking.
A cookie is a small file, saved onto your device, which stores small pieces of information about how you have used our site. We do not store any information about you personally in cookies. See below for details of cookies we collect.
If you have opted to receive marketing communications from us we will occasionally let you know of short term availability or offers or send you seasonal greetings. You can opt out of this by clicking on the unsubscribe button on those marketing emails or by emailing us at
If you have opted out of marketing communications, we may still get in touch with you for administrative purposes regarding your booking or to send information we feel may be beneficial to you.
We retain your personal information for a minimum of 6 years for business and accounting purposes.
You have the following rights related to your personal data:
The right to request a copy of personal information held about you
The right to request that inaccuracies be corrected
The right to request us to stop processing your personal data
The right to withdraw your consent to direct marketing
The right to request that we erase your personal data
The right to lodge a complaint with the Information Commissioner's Office
You can request a copy of your personal information in writing to Kate Brown, 7 Theobalds Avenue, London, N12 8QG or email email@example.com
Please contact us if you have any questions about our Privacy Statement, or wish to be removed from any communications or data processing activities by emailing firstname.lastname@example.org